Refund policy

RETURNS & EXCHANGES

Our goal is to make sure you are completely satisfied with the items you order and your experience with Sneaker House.

ITEM CONDITION

All returned items must have their original tags attached and must be unworn and unwashed.

STORE CREDIT AND RETURN POSTAGE

• Returns are for store credit only.

• You are responsible for return or exchange postage, except for the prepaid-label situations described below.

• For returns for reasons other than mispacked or defective products, eligible store credit is issued as an electronic gift card for a future purchase.

• Store credit covers the purchase price of the product only. Original delivery shipping fees are not included.

• Store-credit gift cards do not expire and may be used with a discount code.

RETURN DEADLINES AND EXCLUSIONS

• Contact customer service to file a return claim within 7 days of delivery.

• Items ordered more than 15 days ago are not eligible for return.

• Items no longer available for sale are not eligible for return.

• Items purchased using store credit as part of a previous exchange are not eligible for return or refund.

• Items purchased at an event, expo, or other special event are not eligible for return or exchange.

• After your return authorization (RA) number is approved, your return must be received at our returns location within 10 days. If it is not received within that time, the RA number automatically cancels.

• Additional limitations may apply.

INCORRECT, DEFECTIVE, OR SHIPMENT-DAMAGED PRODUCTS

If you receive a defective product, an item damaged during shipment, or an item different from what you ordered, contact customer service. We can send a replacement and provide a prepaid return label for U.S. customers to retrieve the affected item. We cannot ship the replacement until we receive the returned item.

START A RETURN OR EXCHANGE

Contact our customer-service team with your name, order number, and reason for the return.

Email: sneakerhouse601@gmail.com
Phone: 601-831-2001

You may also use the Contact form on our website.

Once your return has been received and processed, we can issue the approved exchange or store credit. Customer drop-offs at our returns location are not accepted; returns must be shipped.

ALL RETURNS MUST BE SHIPPED TO:

Sneaker House
200 Bass Pro Drive, Suite 535
Pearl, MS 39208